Terms and conditions
On this page you will find our Terms and Conditions, read them before booking a service, we are committed to maximum transparency.
The multimedia platform ( www.waterexperience.it ) owned by the Associazione Sportiva Dilettantistica Water Experience based in Palermo (PA) via Calpurnio 25, CF 97349440822 and VAT number 06869440823, operates as an online Marketplace to provide Members, Members or external users of the Amateur Sports Association. Water Experience (hereinafter Water Experience), by way of example but not limited to, online booking services, dissemination of information content, sending newsletters, etc. through the website above (from now on PLATFORM). Water Experience, in accordance with and in compliance with the terms and conditions set out below, promotes outdoor sports or recreational activities and the related services (eg Courses, Lessons, Equipment Rental, etc.).
It is necessary that, in order for users to benefit from the services offered by Water Experience through the aforementioned platform, they must accept the terms and conditions of service contained in this agreement.
All activities / rentals are governed by the cancellation policies available on the dedicated page.
All activities / rentals are confirmed unless expressly communicated to the contrary by the Water Experience by email or Whatsapp.
During the activities, photographic shots and / or video shoots may be taken which may appear on public domain sites and which will be used by the Water Experience for promotional purposes concerning the activity itself. Participation in the activity / courses / lessons implies the authorization to publish the aforementioned material. If you do not want to be filmed, just notify the guide / instructor before the start of the activity.
NON-refundable membership cards
By purchasing any of the membership cards on our site, keep in mind that they cannot be refunded as the amounts are directly paid to the respective Federations or Sports Promotion Bodies. We encourage you to decide well before completing your purchase.
Equipment use / session packages
Our packages for the use of stand up paddle equipment are divided into "Easy", "Medium", "Big", "King or Queen", all packages for the use of stand up paddle equipment can be used in both of our centers and under the same conditions. Our e-foil session packages are divided into "Small", "Boss", all e-foil session packages can be used in the center of Palermo under the conditions below. The package for using wing foil equipment it's called "Easy" , can be used in the center of Palermo under the conditions listed below .
Once purchased, all packages are non-refundable, cannot be transferred under penalty of forfeiture of the remaining credit and once the term of use has expired, it is not possible to take advantage of the remaining credit. Equipment or sessions must always be booked through our website.
Without making the reservation the equipment may not be available, in any case our opening hours are valid.
We reiterate that the package is not transferable to third parties, each use code is linked to a single individual.
The discount reserved for Water Experience members is not applied to packages.
For each package, the rules for the use of the equipment apply, which can be consulted by clicking here or scrolling this page again.
Stand Up Paddle - "Easy" - Validity 30 days from the moment we send you the code to be used every time you want to take advantage of your package, possibility to use the equipment even for more than one hourly session upon request for availability through our contact channels. Includes 6 hours of equipment use.
Stand Up Paddle - "Medium" - Validity 90 days from the moment we send you the code to be used every time you want to use your package, possibility to use the equipment even for more than one hourly session upon request for availability through our contact channels. Includes 12 hours of equipment use.
Stand Up Paddle - "Big" - Validity 120 days from the moment we send you the code to be used every time you want to use your package, possibility to use the equipment even for more than one hourly session upon request for availability through our contact channels. Includes 20 hours of equipment use.
Stand Up Paddle - "King or Queen" - Valid until 31/12 of the year of purchase , we will send you the code to use every time you want to take advantage of your package, possibility to use the equipment even for more than one hourly session upon request for availability through our channels contact. Includes 100 hours of equipment use.
E-foil - "Small" - Validity 90 days from the moment we will send you the code to use whenever you want to take advantage of your package. Includes 6 sessions of 30min.
E-foil - "Boss" - Valid until 31/12 of the year of purchase , we will send you the code to use every time you want to use your package. Includes 6 sessions of 1h.
Wing Foil - "Easy" - Valid until 31/12 of the year of purchase, we will send you the code to be used every time you want to take advantage of your package, possibility to book the equipment even for more than one hourly session upon request for availability through our channels contact. Includes 6 hours of equipment use.
Stand Up Paddle, Hiking, Trekking Excursions
The staff will wait for late customers in the case of activity for a maximum of 15 minutes. Before leaving the meeting point, he will call the customer on the mobile number indicated during the booking phase. In the event that 15 minutes pass without notice, the activities will not be recovered or refunded.
During the excursions, each participant is invited to respect the guidelines indicated by the instructor / guide.
Every choice made by the instructor / guide is not questionable.
The movement from the meeting point to the departure for the excursion takes place by own means or by common means depending on the organizational choices. Please do not leave money or valuables inside the cars parked at the point established for the meeting point for the departure of the excursion, the Water Experience will not be responsible in any way.
There is an absolute ban on eating everything found in nature. Failure to comply with this rule may result in the early interruption of the activity for the offender.
It is absolutely forbidden to throw any type of waste into nature (even if it is biodegradable waste). Failure to comply with this rule may result in the early interruption of the activity for the offender.
It is necessary to present yourself with a psychophysical condition, clothing and equipment suitable for the excursion. If in doubt, discuss with the instructor / guide before the day of the excursion;
Each participant is required to maintain a disciplined behavior during the activity.
Follow the established path without going away or abandoning the group and without passing the instructor / guide;
Collaborate with the instructor / guide for the success of the activity, as well as be sympathetic to his decisions, especially in the event that difficulties arise (environmental conditions and / or participants) and inform her of any problems that may arise while carrying out the planned activities, in particular with regard to their psychophysical conditions and equipment.
Do not collect protected flowers, plants or herbs, it is also important not to disturb both marine and terrestrial fauna, and in any case the instructions given by the instructor / guide must always be respected;
Each participant is personally responsible for any risky behavior for himself and for others, in particular in the event that he should take personal initiatives despite the contrary opinion of the instructor / guide.
Participants who wish to participate accompanied by their dog have the OBLIGATION, at the time of booking, to communicate the presence of the animal to the Water Experience, in order to assess the suitability and methods of participation. It will be at the discretion of the Water Experience to confirm whether or not the individual dog or more dogs are eligible to participate at the same time, also based on size, sex, character, and type of excursion. The accompanying dog must be docile and easily controlled; the Participant must have the means of conducting and controlling the animal necessary to guarantee its correct participation (leash and / or muzzle or similar). It will be the responsibility of the Participant to ensure that their dog does not cause damage or disturbance to things, people or animals, that it does not damage the flora or other hikers. The responsibility relating to the conduct of the dog and any problems connected to it, is the sole responsibility of the Participant. Failure to communicate the participation of the dog or failure to comply with the provisions aimed at controlling it, may provide for the exclusion of the Participant from the excursion, even at the time of departure.
Stand Up Paddling, E-Foiling, Wing Foiling, Windsurfing and Sailing lessons / courses / sessions
The lessons are covered by insurance as per the policy displayed on the association bulletin board.
In the event that the weather conditions suddenly change, the instructor can decide to interrupt the lesson, the remaining part will be recovered another day or, in the event of the student's impossibility, a 50% refund will be made in case of at least half of the lesson is carried out, and 100% if only the first half of the lesson has taken place.
Lessons and courses take place regularly in all weather conditions; in the event that the meteorological situation is so serious as to prevent the lessons from taking place, the lessons not taken can be recovered or reimbursed.
Lessons are not refundable, any delays or absences are not made up; interruptions due to illness or injury will be reimbursed only upon presentation of a medical certificate. We invite you to consult our cancellation policies for information about it.
Group courses are not convertible into private lessons; failure to attend the course for one or more days does not give the right to reimbursement except for the presentation of the medical certificate.
All the necessary equipment is included in the price of the lesson / course.
The suspension of activities or the change of timetable is the sole responsibility of the management.
The late customer is required to notify the instructor within 15 minutes of the start of the activity to carry out the remaining period.
The use of the life jacket is mandatory for all children up to 14 years of age, recommended for all.
The lessons given to children between the ages of 8 and 18 give the right to the tax deduction pursuant to art. 15 paragraph 1 dprn 917/86, however, to take advantage of the deduction, these payments cannot be made by cash (Law 12/27/2019 n.1690) but must be made by traceable means.
Any request for the deduction must be submitted before making the payment, if you want to make the purchase online and take advantage of the deduction contact us.
Use of equipment
The SUP boards can be used by a maximum of 2 people for safety reasons, however we recommend the use of one board per person. The windsurfing equipment can always be used by one person only. The lasers to up to 3 people. Should the lessee violate these rules, regardless of the type of equipment rented, the lessor may request immediate delivery of the equipment without issuing any refund.
The equipment is not transferable to third parties, whoever makes the reservation undertakes to use the equipment personally.
If the equipment is returned late, the cost for the next hour will be charged and the equipment can no longer be used until a new rental.
The lessee, having ascertained the integrity of the rented equipment, assumes full responsibility for it.
The equipment is not insured. In the event of partial or total damage or theft, the costs of repairing or repurchasing the equipment in question will be charged to the lessee according to the rates set out in Annex (C) below.
In the event of theft, the lessee undertakes to file a report with the competent law enforcement agencies and to deliver a copy of the same to the lessee.
If the rented equipment is not returned within the agreed terms, after three days from the date established for the return, a report for theft will be filed against the tenant without prior notice.
Refunds are made exclusively in the event of the renter's illness and / or injury proven by a hospital medical certificate or in the inability of the lessor to guarantee safety due to adverse weather conditions while using the equipment. An alternative will be offered to the tenant and if this is not accepted a full refund will be made.
Replacement is possible during the duration of the contract with equipment of different categories and values, with the difference being charged in the case of a higher category, but without reimbursement in the case of a lower category.
The early termination of the rental is possible by returning the equipment without any claims for reimbursement by the lessee.
For multi / hourly rentals, different conditions apply which will be illustrated at the time of rental.