Question 1

What measures have been taken to contain Covid-19?

Accepted Answer

Our activities are considered individuals with low / non-existent risk of contagion according to the CONI report ( click here  to view it). However, we have disposed of dispensers with sanitizing gel and we take care of disinfecting all the parts that could in some way be a means of contagion (paddles, booms, leash, etc.)

Question 2

Do you do activities even in winter?

Accepted Answer

Of course you do! The warm season for us begins in September, from October onwards our working hours change, but we always stay in the water.

Question 3

Is membership required to use your services?

Accepted Answer

No, it is not necessary for rentals and excursions.   For all other services, annual membership and a competitive medical certificate or a healthy strong constitution are required based on the type of activity you want to practice.You can register from  here !

Question 4

How can I join or register?

Accepted Answer

To join our big family as a member or as an athlete / cardholder, you can visit the page  Join the team  "and follow the instructions to fill out the online application form.   For more information, we recommend that you read the Association's internal regulations by clicking  here.

Question 5

What measures have been taken to contain Covid-19?

Accepted Answer

Our activities are considered individuals with low / non-existent risk of contagion according to the CONI report ( click here  to view it). However, we have disposed of dispensers with sanitizing gel and we take care of disinfecting all the parts that could in some way be a means of contagion (paddles, booms, leash, etc.)

Question 6

Is membership mandatory?

Accepted Answer

Yes, membership is required before you can book one or more Summer Sport Months.   You can do this by  click here !   Before each booking you will be asked for your card number.

Question 7

I would like to book for two or more siblings, how can I take advantage of the discount? "

Accepted Answer

Complete a reservation and then get in touch with us by  click here .

Question 8

Are the programs of the two   months   the same?

Accepted Answer

Absolutely not, every month has something special! Some activities may be similar but each day is different from the others.(The programs may undergo small variations due to weather changes and / or force majeure)

Question 9

From what age and up to what age is it possible to participate?

Accepted Answer

Our sporting months are open from 5 to 14, even if on different days.The age group from 5 to 8 years old will carry out the activities on Tuesdays and Thursdays from 09:00 to 11:00. The age group from 9 to 14 years old will carry out the activities on Monday, Wednesday and Friday from 09:00 to 13:00. If you are about to turn 9 and have good water skills, you can still take part in our sporting months dedicated to the age group from 9 to 14 years.

Question 10

Are stand up paddle (sup) excursions suitable for everyone?

Accepted Answer

Our sup excursions are designed for everyone, even for those who have never practiced this sport, however we also offer excursions for the more experienced but this is specified in the description of each excursion, you will find all the necessary information before booking.  Click here  to discover our sup excursions.

Question 11

Can I cancel a booking made by mistake?

Accepted Answer

Of course, you can cancel by writing to booking@waterexperience.it or by chatting with us. Remember that our Cancellation Policies will apply for cancellation ( click here  to view them) that you accepted at the time of booking.

Question 12

Can i practice Sup if i can't swim?

Accepted Answer

Surely it is a more suitable activity for those who do not have major problems in aquatic environments, however in addition to providing you with buoyancy aids, our instructors will always be by your side to allow you to relax and enjoy every moment of the activity chosen in complete safety.

Question 13

Do you provide suitable clothing for winter activities?

Accepted Answer

Following the new provisions for the prevention of contagion from Covid-19, we can no longer provide the necessary technical clothing (wetsuit, Lycra t-shirt, etc.).We suggest you bring a gear to use in case you get wet. You can also go sup with a sweatshirt on, the challenge will be not to fall!

Question 14

Do you also rent canoes?

Accepted Answer

Yes, at the Palermo office we have two single-seater kayaks available, the rental costs € 10.00 / h and cannot be booked online. In the Mazara del Vallo headquarters we have 2 two-seater kayaks available, the rental costs € 15.00 / h and cannot be booked online. Also in Mazara del Vallo we also have 2 single-seater canoes, the rental costs € 10.00 / h and cannot be booked online.

Question 15

How can I use a voucher or a gift card?

Accepted Answer

At checkout you will find the words "Redeem voucher", clicking on it will open a box in which you can enter the code of the voucher or gift card.

Question 16

How can I take part in your sup training?

Accepted Answer

To take part in sup training you need to be registered, if you are not yet, just click  here  and follow the procedure, once you have completed the registration you can register directly from the page"  sup training  " .In addition, to take part in our training you will need to have completed the  our sup course  or demonstrate basic progression skills .

Question 17

Do you provide the equipment?

Accepted Answer

Of course, if you don't have the equipment you need to train with us, we will provide everything you need to take part in the workouts.   To see all available training plans you can click  here!

Question 18

How can I book a Wing Foil lesson or course?

Accepted Answer

To take part in one of our lessons, just book by clicking  here.    Remember that the membership will be mandatory and will be requested at the time of booking.If you are not yet registered  click here  and follow the procedure.

Question 19

Can I rent wing foil equipment?

Accepted Answer

To rent wing foil equipment it will be necessary to prove that you have completed a course in one of the schools we recognize, to know the list of schools you can do  click here .

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