Privacy and Cookie Policy

On this page you will find our Privacy and Cookie Policy, we care about your data and take all necessary precautions so that they do not end up under prying eyes.

Why do we need information and what kind?
When you visit our website, we collect certain information about the computer or device you are using, including your IP address.
We use this information to offer you more relevant online content.

Sometimes we may ask you to tell us your date of birth, gender, country or email address so we can offer you other great experiences. For users under the age of 16, we will ask for permission from a parent or guardian.

 

We keep information safe. 
It is very important to us that your information is secure. We protect the information you provide to us and use secure systems and partners to store data, either on-site or using a cloud storage service. We keep information only for the time necessary to offer you a service or for the storage period required by law.

 

We will not share information with anyone.
Unless you give us your consent or otherwise give us permission, we will not share your information with anyone and for any other use. We only share data with our trusted partners who help us manage our communication channels.

 

We are happy to tell you what information we have.
If you would like to know exactly what information we have collected or would like to request the deletion of your data from our systems, you can contact us at the e-mail address:
  privacy@waterexperience.it
For questions about our privacy policy or any complaints please do not hesitate to contact us.

 

Our privacy policy
 

Welcome to our privacy policy!
We are happy to provide you with more details on how we protect your information. In this statement, we will explain how we protect your personal data when you visit our website (regardless of the country you are in) or take part in our activities or interact with us in any way.
Furthermore, the information shows you your right to privacy and how the law protects you.

So, if you are looking for more information on how we collect, store, use and share personal data, this is the place!

And now, to get you started, a couple of practical but very important details to take into account!

 

Who we are

Water Experience Amateur Sports Association based in Palermo (PA) via Calpurnio 25, CF 97349440822 and VAT number 06869440823  (From now on only Water Experience) deals with the dissemination of sports in contact with nature, carrying out educational and training activities, excursions and much more. To find out more about who we are and what we do click  here .

 

Who processes Water Experience data and where

Water Experience  plays the role of owner and manager of the data. The data is processed within the European Union. In certain circumstances, they may be processed through cloud computing services that may be based outside the European Union, to which the respective privacy regulations which are found in the "partner" section refer. Furthermore, it may happen that for the management of advertising campaigns, analyzes, etc. data processing can be entrusted to third parties. For more information about the third parties named in this statement, you can contact us at the e-mail address: privacy@waterexperience.it

 

How to contact us

If you have any questions regarding this information, you can contact us by e-mail  at the address: 
privacy@waterexperience.it
Please include your name in the email.

 

Your rights as the person who has provided us with data (data subject)

If you would like to unsubscribe, for example from the newsletter or marketing emails, you can do so via the link provided in the emails themselves. If you want to delete the installed cookies we will show you how to do it in the section of this information regarding cookies.

During the period of time in which we are in possession or are processing your data, you have the following rights:

  1. Right of access: You have the right to request a copy of the information we hold about you.

  2. Right of rectification: you have the right to correct the data we hold if it is inaccurate or incomplete.

  3. Right to be forgotten: In some circumstances, you can request that the data we hold be deleted from our records. If we are legally obliged to keep the information or if the deletion is impossible or inadequate, we will not delete it but we will keep it in our systems as long as necessary and according to the relative time limits.

  4. Right to restriction of processing: when certain conditions were applicable to obtain the right to restriction of processing.

  5. Right of portability: you have the right to have the data we hold transferred to another organization.

  6. Right to object: you have the right to object to certain types of processing, such as direct marketing.

  7. Right to object to automated processing, including profiling: In addition, you have the right to choose that a computer does not make decisions about you (this option does not include general marketing based on age or gender).

  8. Right to judicial review: If we refuse your request regarding access rights, we will provide you with a reason. You have the right to complain.

One thing to keep in mind before contacting us:
Our sites, our e-mails and more generally all the communication tools we adopt, may contain links to other sites that are not owned by us or that we do not control. They could be, for example, social media platforms or services. We are not responsible for the privacy practices of these sites, so if you have any questions about them, you should contact them directly. Furthermore, we strongly encourage you to be aware of and to read the privacy policies of these, as, most likely, they collect, store, use and share your personal information.

Complaints about our behavior

You have the right to file a complaint if you believe that Water Experience is not respecting its responsibilities in relation to your data.

Water Experience takes complaints very seriously.
You can contact us for this at the e-mail address privacy@waterexperience.it

We will send you a confirmation of receipt of the complaint within 5 days and will do our best to respond to the complaint within 1 month. If the complaint is complex or requires a lot of work, it may take longer, however we will keep you updated on it.

Furthermore, you always have the right to make a complaint to the authorities. However, as we take privacy issues very seriously, we would very much like you to contact us directly. The authority that has the right to supervise us is the Italian Data Protection Authority.

You can get more information on their web page:  https://www.garanteprivacy.it/

You can make a complaint about:

  1. how your personal data is processed;

  2. how your data access request was handled;

  3. how your complaint was handled;

  4. appeal any decision made following a complaint.

 

Our data collection rules

We take privacy very seriously, so we will only ask you for the information we need to provide you with a great service.

Whenever we collect your data, we make sure:

  • that you have asked for permission to collect that data;

  • to use the data only for the agreed reason and only for the time necessary;

  • to comply with data protection laws;

  • to keep the data that must be archived by law;

  • to explain why we need the data and how we will use it (unless there are legitimate reasons not to);

  • to regularly check and update your privacy information (we may also cross-check with other databases to make sure it is correct);

  • not to share data with anyone unless there are legal or legitimate reasons or unless the user gives us his consent (or his parents give it to us if the user is under 16).

 

Data collection in our online channels

When you visit our website, we collect your personal and anonymous information.

Furthermore, when you visit our page on social media sites or channels (for example, Facebook, Twitter, Youtube, Instagram, WhatsApp, etc.) or interact with them (through chat or comments), we receive information from these third parties.

 

Types of Personal Information We Collect

When you visit one of these online channels, we may collect the following information:

  • Information on e-mail addresses, name, surname, date of birth, gender, mobile number, location or IP address that we use to offer you relevant online content, analyze the performance of Water Experience, create personalized offers, monitor the progress of our marketing campaigns.

  • Information that you have shared publicly on our online channels.

  • Information you provide when using our online channels or third party channels (such as social networks).

 

Why we need to process personal data

From a legal standpoint, the way we “process data” describes how we collect, store, use, share and delete the data we receive from customers. When you share your personal data on our online channels, we will process it as described in this privacy policy.

We need to process your personal data so that:

  • you can use the Water Experience experiences we have created for you;

  • we can send you any information requested to answer your questions;

  • we can ask you to give us feedback on our services through questionnaires and surveys;

  • we can provide you with relevant marketing information about our services and activities.

You must always keep in mind that, if you are using a Water Experience service through a third party channel such as a social media, your personal data may also be processed by those third parties according to their privacy treatment.

For some services and products, we may use automated decision-making processes in the processing of personal information. You can request a manual review of the accuracy of an automated decision if you are not satisfied with its outcome.

 

How we process personal data

When you visit our online channels or use third-party sites or platforms that we control, we use technologies such as cookies, flash cookies, pixels and web beacons to process your personal data.

 

Sharing information on social media (features) and widgets

Some elements of our website may include links to social media such as the Facebook "Like" button, widgets such as "Share". If you click on one of these links, the functions may store your IP address and the page you were visiting at the time. These functions may also use cookies in order to function properly. Social media features and widgets are hosted by third parties or may be hosted directly on our website. When you use these features and widgets, your personal data will be processed by those third parties according to their privacy policy.

 

Sharing information with other companies

We will not share personal information outside of Water Experience, with the following exceptions:

  • To apply the terms of use or the information for which we request acceptance.

  • To protect your safety, rights and property or third party partners.

  • To comply with legal proceedings or if disclosure of data is required by law.

  • To ask other companies (such as online payment services, e-mail campaign management services, analysis services, assistance services, etc.) to provide services on our behalf; we have contracts with these companies to ensure that they use personal information only for the agreed services and that they comply with legal requirements.

  • To store information using secure cloud storage facilities / services. We have entered into contracts with these companies to ensure that they use personal information for agreed services and that they comply with legal requirements.

  • In the event that a merger, acquisition or sale of assets would lead to the need to share information with third parties: in this case we will send you an email and post a notification on our website to make the owner change public. Furthermore, we will tell you how your data will be used and give you options regarding your personal data.

  • In the event that you have given us permission to share information with third parties to send you information about their products and promotions (you can opt out of these emails by contacting us.  However, in some cases, you may need to contact third parties directly as well).

  • In the event that you have given us permission to share your data with third parties so that they can provide you with marketing and promotional information regarding our products (for example, personalized ads delivered via a social media platform). You can withdraw from these marketing activities by changing the cookie settings on your device or at the bottom of this information in the "cookie settings" section. In some cases, you may need to contact third parties directly as well (in the case of social media, you can change the privacy settings and request the deletion of the information collected by the third party site).

  • In the event that you ask us to share your personal information with third-party sites or platforms such as social networking sites: once these are shared, your data will be processed by the third parties according to their privacy treatment.

 

How long do we keep personal information

We will keep your personal information as long as you remain active on our communication channels or as long as it is necessary to provide a service. We follow so-called retention criteria for each of the categories of personal information we process.

If you wish to request the deletion of your data you can do so by sending an email to privacy@waterexperience.it , we will only keep the information we need for legal reasons, to resolve disputes or apply our agreements.

 

Data security and integrity

The security, integrity and confidentiality of your information are extremely important to us. We use technical, administrative and physical security measures to protect personal information from unauthorized access, disclosure, use and modification.

While we regularly check our security procedures and evaluate new technologies and methods to make our online channels increasingly secure, no security measure is perfect or impenetrable.

You and our technical partners also play an important role in protecting information. We encourage you to choose passwords that are difficult to guess and to keep your personal passwords secret.

In the event that you notice any defects or have any problems regarding our safety, we recommend that you contact us as soon as possible. If there is a data breach and your information is at risk of being misused, we will contact you according to legal requirements. If necessary, we will also contact the data protection authorities.

 

Changes to this privacy statement

We may modify this privacy notice to adapt it to new technologies, industry practices, regulatory requirements or other purposes. If these changes are concrete and require your consent if required by law, we will provide you with advance notice by email and post the information on our online channels.

 

Third party suppliers

Water Experience works with several trusted partners to ensure that we provide you, its business partners and employees with the best possible experiences. This means that sometimes we will need to allow third parties to process your personal data.

To give you an overview, here are the suppliers we use and their privacy policies:

  1. Google Analytics:  We use Google Analytics to track visits to our website.  Privacy.

  2. Facebook:  Facebook helps us monitor the progress of our advertising campaigns on Facebook.  Privacy.

  3. Instagram:  Instagram helps us monitor the progress of our advertising campaigns on Instagram.  Privacy.

  4. Chatfuel:  Thanks to Chatfuel we can optimize our time for replies on Facebook Messenger.  Privacy.

  5. Wix:  Wix  hosts our site and provides us with a number of services  useful to keep in touch with you.  Privacy.

  6. MailChimp: is a newsletter sending software that allows us to manage our email flow in an organized way. Privacy

 


Our cookie policy
 

Cookies are small data files that the browser saves on a computer or device. A cookie alone does not contain or collect information. However, when read by a server via a web browser, a cookie can help the site offer a more personalized service, for example by remembering previous purchases or account details.

Like most websites, our online channels collect certain information (for example, information on IP addresses, browsers, internet service providers, referring pages, exit pages, operating systems, timestamps and clickstream data) . This information will not be linked to other data we collect about you unless you have given us your consent to do so.

We and third-party partners who provide tracking tools both use browser and app storage, cookies, pixels, beacons, scripts and tags to analyze trends, manage the site, track your movements on the site and collect demographic information about our user base. We may receive reports on these matters from our third party tracking tool partners on an individual and overall basis.


On the page  All About Cookies  find all the necessary information on the world of cookies e  how to handle them correctly. We use essential cookies from Wix.com and therefore refer to you  to their cookie policy.
For
 prevent your browser from accepting cookies by changing your browser settings we have prepared a list of useful links below.  However, please note that deleting or disabling cookies and other tracking technologies may prevent you from accessing some parts of our site.
 

The following links lead to articles explaining how to access the cookie settings in various browsers:


To disable the tracking of Google Analytics on all websites, visit this link:  http://tools.google.com/dlpage/gaoptout .